Vtiger manages the relations with customers, CRM is the part of a business strategy in the customer. An essential part of the idea is to collect as many quantity of information as possible from customers to set a value to an offer. The company has to work to know the needs of the customers and go forward to a better offer and improve the attention quality.
So that, the name CRM refers to a business strategy based on customers, but also to the IT systems that give support to the strategy. Incorporating a CRM tool in your company helps to improve the relations with your customers, getting a better commercial profitability:
- Automation of the sales power.
- Call centres.
- Offer the customers what they need, when they need.
- Keeping a record of all commercial contacts.
- Search and cross information of the contacts between your customers, sales, opportunities, generating reports and key indicators for make the best decision.
- Organize marketing actions, managing all the tasks, controlling the costs and profitability, with traceability, control and management of one of them.